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What if I have a question about my order?
Please email us at leoetpard@gmail.com. We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST.
- How do promo/discount codes work?
- Promo and discount codes may be entered into the dedicated field at checkout and will then be applied to eligible items in your bag.
- What is LEOetPARD's shipping policy?
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We offer free shipping on most U.S. orders over $150. Most orders will ship out within 24-48 hours Monday through Friday excluding holidays. Expedited shipping is available for an additional charge.
- Does LEOetPARD ship to countries other than the United States?
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If you would like to purchase LEOetPARD outside the United States, please contact us at leoetpard@gmail.com.
- What is LEOetPARD's return policy?
- We accept returns of most unused, unworn, unwashed, unaltered, and undamaged items* within 14 days of purchase; sale items are final sale and cannot be returned or exchanged. All returned items must be accompanied by original packaging, such as boxes, hangers, and garment bags.
- For an item to be eligible for return:
- - It must be unused, unworn, unwashed, and undamaged.
- - It must have all original tags attached.
- - If footwear, it must include the original shoe box in original condition (without shipping labels). Footwear returned in a damaged shoe box or without the original shoe box will incur a fee of $30, to be deducted from your refund.
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*Undergarments, swimwear, bodysuits, pierced earrings, beauty items, works of art, select home goods, and any sale items are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear.
How do I return an item to LEOetPARD?-
- All returns and exchanges must be pre-approved. You can email us at leoetpard@gmail.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out. If your return or exchange is approved you will receive a return authorization number and further instructions on how to send the merchandise back.
- - We’ll let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.
What is the charge for return shipping?- Full amount excluding delivery charges will be refunded to your original payment method may take up to 14 business days.
What if I receive a damaged or defective item?- If you receive a defective or damaged item, please contact us immediately at leoetpard@gmail.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
What about returns for international orders?- We currently do not accept returns on international orders.
What if I’ve made it to the end of this page and still have a question?- Please contact us at leoetpard@gmail.com.
